We’re careful to recruit locally as much as possible and we continually invest in training and developing our team.
We believe only a happy team will provide quality care for our clients and so we treat our staff well. That’s why we have low staff turnover and many of our team have been with us for 10 years or more! Care is at the centre of what we do and even our office staff get involved in caring duties. This helps us avoid an ‘us and them’ attitude between care staff and office staff. All of our directors are either qualified nurses or have extensive healthcare experience.
This is what one of our clients recently wrote about our staff:
"Allenby Douglas can be second to none. The care ladies are dedicated to their clients (me). They show loving care and concern to "me". the loving care comes over very potently as they are totally focussed on their client (me) so that I feel relaxed and safe. They are always cheerful and ready to do all they can - and more. All of this is inspired by a very caring and devoted owner. What more can one say?
From a very grateful client."
Staff questionnaire 2019
We recently conducted a staff survey - here are some of the results:
Top 3 reasons for working at Allenby Douglas:
* 100% of the staff who replied to the survey said they would recommend Allenby Douglas to people looking for home care.
* 100% of the staff who replied said they were proud to work at Allenby Douglas.
"Words cannot express our gratitude for the care and kindness you showed to Dad and continue to show to Mum. In this cynical world where many in the so-called caring professions appear to have forgotten the true meaning of the word, Allenby Douglas is a shining example of how to do it right."
"My mother was initially reluctant to have 'strangers' coming into her home but was soon won over by the genuine warmth and concern she encountered. She received a great deal of emotional support from your team in addition to the practical help that she needed and she came to regard some of her regular carers as 'extended family'."
Thank you for making Dad's life so special. You cared for him in such a dignified way and he looked forward to your every visit .
"Many, many thanks for the exceptional care and compassion you have provided over the years, enabling my mum to remain in her home until the end of her days."
Thank you for everything you did for Dad, you were all so kind and you are all like friends to us now. I will definitely recommend you to anyone that needs outstanding care.
"Thank you for all the care and dedication you gave to Mum while she was at home - especially over Christmas and her birthday that she really enjoyed"